Broken Forest Collective

Returns & Exchanges

 

Returns & Exchanges

We offer a 30 day (from date of purchase) exchange/return policy. Once your order passes the 30 day mark, this policy no longer applies to your order. The item(s) must be in the exact condition as received, not washed, not worn, labels/hangtags attached, and odor-free (make sure when trying an item on that you are not wearing a deodorant/body spray that will leave stains/fragrances).

Please e-mail contact@brokenforestco.com for return mailing instructions before sending your items back.

Sale items are not eligible for returns/exchanges. 

Upon receiving your exchange, we will inspect, process, and ship out the new item(s) within 1-3 business days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size desired being sold out or item not passing inspection, we will immediately notify you by email.

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. Please allow time for this to show up on your account/card.