All domestic orders are processed and in the mail within 3-5 business days. Once in the mail, transit time is estimated at 2-7 business days (that is in addition to the processing time, so about 3-12 days total). We offer First Class (Standard) USPS mail. Transit time will vary depending upon location, items are shipped out of Seattle, WA. We do not do overnight/express shipping. Insurance and/or signature upon delivery is not included.
Holidays & weekends are not counted as a “business” or “transit” day. These days are all based on the most accurate estimate we can provide, there can be occurrences that cause a delay in shipment that are out of our control.
We do the best we can here to get your order out on time, but if for any reason you have an issue with your order please visit our contact page.
All international orders (outside of the USA) are shipped USPS First Class international mail. International orders are done manually, once your order status is “complete”, it has shipped (tracking is not included). Process time is the same as non-international orders, 3-5 business days. Transit time is estimated at 5-17 business days (this is only an estimate) but will vary depending upon the location of your country and its policies. USPS First Class does not offer online tracking accessibility, but you can email firstname.lastname@example.org for information & proof of shipment. Since First Class mail does not come with online tracking, the customer accepts that proof of delivery is not provided.
Please note that every so often a package may get stopped by customs (due to crossing country borderlines), if stopped, this will significantly increase the transit time. We do not guarantee transit time will be within the “approximate” time frames stated above for international orders.
Any inquiries about your international order & shipment dates, please email us or use our contact page to get in touch.
Custom Fees & Duties
When your package is delivered, your country may or may not put a customs charge/fee on your package. Please be aware that this is a possibility. It is not an extra charge from us (Broken Forest Collective), it is your country charging you for importing goods across country borders. We will not be liable for any extra charges placed on the orders package. If a customs fee/charge is placed and not paid by you, the package will eventually be sent back to us. Once we receive the unpaid package, we will take it as a return and there will be a 10% restocking fee.
Countries We Ship To
United States, Canada, Albania, Argentina, Austria, Australia, Barbados, Bangladesh, Belgium, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Belarus, Belize, Canada, Chile, China, Columbia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Finland, Fiji, France, Germany, Greenland, Greece, Hong Kong, Honduras, Hungary, Iceland, India, Ireland, Italy, Japan, Luxembourg, Malta, Mexico, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Russian Federation, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, Uruguay, Venezuela, Virgin Islands (U.S.), Virgin Islands (British).