Broken Forest Collective

Wholesale FAQ

 
 

Wholesale FAQ

How do I order your products?
Thanks for your interest in our products! We're super excited to see if we're a good fit. Please take a minute to fill out our wholesale application and we will be in touch shortly to let you know if we think we're a good fit for one another.

I submitted my form, now what?
We'll shoot you an email with all the details you need to know. If we're a good fit then we will send you our wholesale catalog and let you know next steps.

What if things are out of stock?
No need to worry! Since we do all of our production in house, we can get items turned around within a week at most. You can always email us at info@moorecollection.com to get real time inventory updates or to send an order request for out of stock items.

Do you sell on consignment? 
We rarely accept consignment shops but feel free to get in touch with us so that we can evaluate whether it would be a good fit for us or not.

What are your payment terms?
Orders must be paid prior to the order being shipped. We do offer NET30 pricing for shops that we have an excellent history with. 

What's your turnaround time look like? 
Because we do our product runs in small batches, we are typically making all the products for a wholesale order once the order comes through. Because of that our turnaround time tends to be longer than usual. Normal turnaround time is around two weeks from payment, but that is just an estimate. We will make sure to clearly communicate with you the estimated turnaround time at the time of your order.

Do you have minimums? 
We have a $500 order minimum.

Do you accept returns? 
We will only replace or refund damaged items. If you feel like there is a problem with your order, we are always more than happy to make it right for you. Just let us know and we will let you know what we can do about it.

What if there's another shop close to me that sells your products?
We try really hard to not oversaturate different areas. This will be up to our discretion because we value our retailers and do not wish to step on their toes.

How are orders delivered? 
For local orders, you can either pick them up our office, request a delivery or get them shipped. For all other orders, we will ship large packages via UPS and smaller packages via USPS.